Welcome to the Southern Nevada Chapter of the American Red Cross

American Red Cross, Southern Nevada Chapter

JOB OPENING

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Communications and Public Support Manager

The American Red Cross is hiring for the full time exempt position of Manager of Communications and Public Support. Major areas of responsibility include Special Events, Communications and Fundraising. Special event coordination, communication and management experience required. Experience in an office enviroment and strong administrative skills preferred. Position may require occasional work outside of normal office hours. Ability to pass a background check required.

Salary: $35,000 annually plus benefits (medical, dental, vision, 401K) available

To Apply: Email resume and cover letter in word or pdf format to hr@redcrosslasvegas.org. Please include "Special Events Manager" in the subject line of the email.

Closing Date: Tuesday August 24th at 10 a.m.

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JOB DESCRIPTION

POSITION: Communications & Public Support Manager

Full Time - Exempt

REPORTS TO: Director of Communications and Public Support

DIRECT REPORTS: Special Event Supervisors ( Volunteer )

Third Party Event Coordinator ( Volunteer )

Data Entry Supervisor ( Volunteer )

Public Affairs Coordinator (Volunteer)

Other Communications & Public Support Volunteer s as needed

SUMMARY OF THE POSITION:

With guidance and support from the Director of Communications and Public Support, the incumbent utilizes and manages volunteers to ensure the successful production of chapter coordinated fundraising events, third party fundraising events, regular and routine publicity for the organization, and management of donor data. They manage delegated community relationships (generally day-to-day operational contacts with mid-level personnel from external organizations and some media partners), support donors through timely recognition of gifts and stewardship / cultivation into higher giving patterns, and ensure a customer focused business model. Work outside of regularly scheduled office hours may be required.

QUALIFICATIONS:

EDUCATION: Any combination of training, education and work experience equivalent to a Bachelor’s Degree in fundraising, business, communications, or marketing.

EXPERIENCE: A minimum of three years of successful special event professional experience required. Experience working with and managing volunteers preferred. Direct mail program, public affairs (communication), and marketing experience preferred. Prior experience in a not-for-profit organization is also preferred.

SKILLS, ABILITIES AND OTHER REQUIREMENTS: Excellent interpersonal, oral and written communication skills; Ability to handle sensitive information and maintain confidentiality; Strong computer/word processing skills; mastery of MS Office Suite; Highly organized and a self starter who works well with minimal supervision; Excellent spelling and grammar, including the ability to independently compose correspondence and reports; The ability to effectively handle multiple projects, many of which are time-sensitive, and consistently meet deadlines; Excellent customer service attitude; The ability to work with a high degree of accuracy and be detail-oriented; Flexible and able to adapt easily to changing priorities; The ability to work a flexible schedule as needed in order to meet occasional early morning, evening and weekend obligations; Positive, professional and mature attitude and demeanor. Valid Nevada driver’s license and a clean driving record; Ability to pass a background check.

MAJOR RESPONSIBILITIES:

1. Assure exemplary customer service to all customers, clients, donors and volunteers

2. Ensure the community is aware of American Red Cross services

3. Ensure adequate community support to achieve mission objectives.

4. Manage, assign, support, and supervise department staff (both paid and volunteer).

5. Actively participate in department management.

6. Manage delegated internal and external relationships. Ensure Red Cross representation at various community agency events and initiatives.

7. Other duties as needed and or assigned.

Performance Standards

1. Assure exemplary customer service to all customers, clients, donors and volunteers

· Public inquiries receive a response within 48 hours.

· Phone messages are returned within 24 hours.

· Media outlets receive responses by their filing/production deadlines.

· Internal (including inter-departmental) request are acknowledged when received and acted upon by deadline.

· Donors are entered into the donor database and acknowledged based on approved timeline of donor recognition matrix included in chapter’s Fundraising and Disaster Fundraising action plans.

2. Ensure the community is aware of American Red Cross services

· Generate weekly media interest in local American Red Cross services in our community.

· NHQ visibility initiatives (seasonal safety tips, calendared initiatives, etc.) and crisis communications are implemented in time to receive local coverage.

· Trained public affairs volunteers are on-scene of every disaster response to liaison with on-scene media and follow up with media/constituents off site.

· Delegated portions of approved chapter public affairs plan incorporating latest visibility techniques is implementation per timelines within the plan to achieve visibility goals.

· Measured impressions per month are equal to or above historical averages.

3. Ensure adequate community support to achieve mission objectives.

· Delegated portions of approved chapter fundraising plan (including disaster fundraising action plan) incorporating latest fundraising techniques is implemented per timelines within the plan to achieve revenue goals. Specifically special events, third party events, and direct mail. Tasks may include working through department volunteers to secure sponsors, staff worker positions, and ensure full and complete production of events. Ensure proper transition of relationship management for major donor prospects to Director of Communications and Public Support.

· In-Kind donation offers are screened and response provided to donor within 48 hours; within 2-8 hours if in disaster response situations.

4. Manage, assign, support, and supervise department staff (both paid and volunteer).

· Volunteer job descriptions are drafted and submitted to Director of Communications and Public Support for all subordinate positions indicated on the table of organization. Recommend changes to the table to organization as new business needs/trends emerge.

· New volunteers are contacted within 48 hours of receiving the referral from the volunteer services team. Volunteer s are engaged (begin their work) as soon as volunteer’s schedule allows.

· Staff is provided training per their job descriptions within 60 days of accepting their position (unless otherwise noted on job description)

· Volunteer s consistently rate overall job satisfaction in surveys at 80% or greater.

· Volunteer Attrition rate is comparable to other areas / departments within the chapter.

· Staff is supported sufficiently to achieve tasks/objectives by established deadlines.

· Staff is matched with jobs aligned with their skills and abilities as evidenced by accomplishment of tasks/objectives by established deadlines.

· Qualified volunteers are enrolled in the DS HR system (national disaster team) in fundraising and public affairs to maintain approved disaster response readiness targets.

5. Actively participate in department management.

· Participate with Director of Communications and Public Support in drafting of department budget by deadline set by chapter management.

· Input for chapter’s strategic plan ensures organization is positioned as the premier organization in the local non-profit community resulting in sufficient community support (funds, time, and partnerships) to achieve mission goals and strategic plan objectives.

· Accurate reports are provided according to reporting deadlines. This includes monthly Board of Director’s reports, grant reports, ongoing department management reports, and others as required to properly info rm donors, the public, and manage the department’s progress.

6. Manage delegated internal and external relationships. Ensure Red Cross representation at various community agency events and initiatives.

· Partner agency survey rating at 80% satisfied or above. Agencies surveyed shall include at a minimum:

o Major TV, Radio, and Print media outlets

o All third party donor hosts

· Individuals, businesses, and agencies whose relationship management is delegated to Communications & Public Support Manager are updated quarterly on chapter activities and are met face-to-face at least annually.

· Work effectively with special event committees on fundraising and communications topics.

Training:

Online Self-Paced Courses (take upon hire):

· New Employee and Volunteer Orientation (2 hrs)

· Introduction to Disaster Service (2 hrs)

· Disaster Public Affairs Overview (1 hr)